Refund Policy
Your satisfaction is our priority. Learn about our refund and satisfaction guarantee policies.
Last updated: December 2024
Our Commitment to You
- • Free Service: Our calculator is completely free to use - no refunds needed
- • No Hidden Charges: We never charge for calculations or basic features
- • Premium Services: Any future paid services will come with a clear refund policy
- • Satisfaction Guarantee: If you're not satisfied, we'll work to make it right
- • Transparent Pricing: Any future paid features will be clearly marked
1. Free Services
Current Status: Extra Payment Calculator is currently a completely free service.
- All calculator features are free to use
- No registration or payment required
- No credit card information collected
- No subscription fees or hidden charges
- Educational content is freely accessible
2. Future Premium Services Policy
If we introduce premium features or services in the future, the following refund policy will apply:
30-Day Money-Back Guarantee
Any paid services will come with a 30-day money-back guarantee:
- Full refund within 30 days of purchase, no questions asked
- Easy cancellation through your account dashboard
- Refunds processed within 5-7 business days
- Original payment method will be credited
- Prorated refunds available after 30 days for annual plans
Eligible for Refund
- Accidental duplicate purchases
- Technical issues preventing service use
- Service not as described
- Billing errors or overcharges
- Dissatisfaction within guarantee period
3. Digital Products and Services
As a provider of digital tools and educational content:
- All our services are delivered digitally/virtually
- No physical products require shipping or returns
- Instant access upon any future purchase
- Downloads and exports are non-refundable after use
- API access (if offered) subject to usage-based policies
4. Refund Request Process
For any future paid services, requesting a refund will be simple:
How to Request a Refund:
- Contact Us: Email refunds@extrapaymentcalculator.com
- Include Details: Order number, email used for purchase, reason for refund
- Confirmation: Receive confirmation within 24 hours
- Processing: Refund processed within 5-7 business days
- Notification: Email confirmation when refund is complete
Processing Times:
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-10 business days
- Cryptocurrency: Case-by-case basis
5. Refund Exceptions
Refunds may not be available in the following situations:
- Violation of our Terms of Service
- Abuse of the refund policy
- Fraudulent or suspicious activity
- Requests made after specified guarantee period
- Services fully consumed or downloaded (case-by-case basis)
6. Dispute Resolution
We're committed to resolving any issues quickly and fairly:
First Step: Direct Contact
Contact our support team at support@extrapaymentcalculator.com. Most issues can be resolved directly with our team within 24-48 hours.
Second Step: Formal Review
If not satisfied with initial resolution, request a formal review by emailing disputes@extrapaymentcalculator.com with full details.
Third Step: Payment Provider Dispute
You may also contact your payment provider directly to dispute charges if our internal process doesn't resolve your concern.
7. Our Satisfaction Guarantee
We stand behind our service quality:
- If our calculator provides incorrect results due to bugs, we'll fix it immediately
- If you experience technical issues, we'll provide support within 24 hours
- If you're not satisfied with any future paid service, we'll refund you within the guarantee period
- We continuously improve based on user feedback
- Your success with debt elimination is our primary goal
8. Changes to This Policy
We may update this refund policy from time to time:
- Policy updates will be posted on this page
- The "Last updated" date will be revised
- Significant changes will be announced via email to registered users
- Continued use after changes constitutes acceptance
- Previous versions available upon request
9. Contact Us About Refunds
For any questions about our refund policy or to request a refund for future paid services:
Company: Extra Payment Calculator
Location: Shenzhen, China
Refund Email: refunds@extrapaymentcalculator.com
General Support: support@extrapaymentcalculator.com
Response Time: Within 24 hours on business days
As a digital service provider, we handle all refund requests electronically for faster processing and better record-keeping.
Remember
Our Extra Payment Calculator is currently 100% FREE with no hidden costs. This refund policy is provided for transparency and will apply to any future premium services we may offer. We believe in complete transparency and your right to satisfaction with any services we provide.